Introduction

Dorzet is an aggregator platform that connects labour seekers with employers. It is important to note that Dorzet does not have a direct legal relationship with its users. We are not an employment agency and do not bear any legal obligations to our users. However, Dorzet recognizes its responsibility to promote labour law compliance by providing information and resources to its users.

Reporting Mechanism

Users who believe that their labour rights have been violated can report such violations to Dorzet through the reporting option on the panel. Appropriate action will be taken, which may include the removal of the offending user from the platform and blacklisting. Please refer to our safety and reporting guidelines.

Section 1: Minimum Wages Compliance (The Minimum Wages Act, 1948)

The Minimum Wages Act, 1948, sets the minimum wage standards for workers across various sectors. Minimum wages are defined by the government and may vary from state to state. Users are encouraged to ensure that their employers comply with these standards. Failure to do so may lead to consequences as detailed in Section 3.

Section 2: Social Security Compliance (The Employees' State Insurance Act, 1948)

The Employees' State Insurance Act, 1948, offers social security benefits, including medical care, sickness benefits, and maternity benefits to employees. Social security programs provide financial assistance to workers and their families during times of need, such as illness, injury, unemployment, and retirement. Users are entitled to these benefits, and employers are expected to comply with this act. Failure to do so can have legal implications as specified in Section 3.

Section 3: Labor Law Guidelines of India: A Guide for Users

All Dorzet users are mandated to adhere to the labour law guidelines of India, which include the following sections and acts:


  • The Industrial Disputes Act, 1947: This act deals with the settlement of industrial disputes, such as strikes and lockouts. It also provides for the formation and functioning of trade unions.
  • The Minimum Wages Act, 1948: This act sets a minimum wage for workers in all sectors. The minimum wage is the lowest amount that an employer can pay a worker for a standard working day. It is set by the government and varies from state to state.
  • The Employees' State Insurance Act, 1948: This act provides for social security benefits such as medical care, sickness benefits, and maternity benefits to employees. The benefits are provided by the Employees' State Insurance Corporation (ESIC), which is a statutory body set up by the government.
  • The Factories Act, 1948: This act regulates the working conditions in factories, such as the hours of work, safety standards, and welfare facilities. The act applies to factories that employ 10 or more workers.
  • The Plantation Labour Act, 1951: This act regulates the working conditions in plantations, such as the hours of work, wages, and welfare facilities. The act applies to plantations that employ 50 or more workers.
  • The Mines Act, 1952: This act regulates the working conditions in mines, such as the hours of work, safety standards, and welfare facilities. The act applies to mines that employ 20 or more workers.
  • The Employees' Provident Funds and Miscellaneous Provisions Act, 1952: This act provides for a provident fund for employees, which is a savings scheme for retirement. The provident fund is managed by the Employees' Provident Fund Organization (EPFO), which is a statutory body set up by the government.
  • The Payment of Bonus Act, 1965: This act provides for the payment of bonus to employees, which is a share of the profits of the company. The bonus is payable to employees who have worked for the company for at least 30 days in a year.
  • The Contract Labour (Regulation and Abolition) Act, 1970: This act regulates the employment of contract labour, which is a type of temporary employment. The act applies to establishments that employ 20 or more contract workers.
  • The Inter-State Migrant Workmen (Regulation of Employment and Conditions of Service) Act, 1979: This act regulates the employment of migrant workers, who are workers who move from one state to another to work. The act applies to establishments that employ 10 or more migrant workers.
  • The Payment of Gratuity Act, 1972: This act provides for the payment of gratuity to employees, which is a lump sum payment made to an employee on retirement or death. The gratuity is payable to employees who have worked for the company for at least five years.
  • The Equal Remuneration Act, 1976: This act prohibits discrimination between men and women with respect to wages for work of equal value.
  • The Maternity Benefit Act, 1961: This act provides for maternity benefits to women employees, such as leave and cash benefits. The benefits are payable to women employees who have worked for the company for at least eight weeks.
  • The Child Labour (Prohibition and Regulation) Act, 1986: This act prohibits the employment of children below the age of 14 years in hazardous occupations.
  • The Trade Unions Act, 1926: This act regulates the formation and functioning of trade unions.
  • The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013: This act prohibits sexual harassment of women at the workplace.
  • The Building and Other Construction Workers' Act, 1996: This act provides for social security benefits such as medical care, sickness benefits, and maternity benefits to workers engaged in building and construction activities. The benefits are provided by the Building and Other Construction Workers' Welfare Board, which is a statutory body set up by the government.
  • The Unorganized Workers' Social Security Act, 2008: This act provides for social security benefits such as health insurance, pension, and life insurance to unorganized workers, who are workers who are not covered by other labour laws. The benefits are provided by the Unorganized Workers' Social Security Scheme, which is a government-run scheme.

These labour laws are designed to protect workers and ensure that they are treated fairly. They also provide workers with a number of benefits, such as minimum wage, social security, and maternity leave.

It is important for workers to be aware of their rights under these laws. They should also know how to file a complaint if their rights are violated.

Consequences

Failure to follow labour law guidelines may result in legal action initiated by the Users or relevant authorities. Such legal actions can include fines, imprisonment, or other penalties. If you have any questions about your rights under labour law, you can contact the Ministry of Labour and Employment or a labour union. You can also file a complaint with the appropriate government agency. Link to Online Complaint Application

Conclusion

By adhering to these labour law compliance guidelines, users can safeguard their rights, ensure lawful treatment by their Users, and maintain their legal protections. Dorzet is committed to facilitating fair and just employment practices, and your cooperation is instrumental in achieving this goal. Please note that these guidelines serve as a reference and should be interpreted in conjunction with the applicable labour laws and regulations. Users are encouraged to seek legal counsel for specific legal advice and guidance.

Important Links

Central Government Labor Helpline Numbers
Organization Helpline Number Website
Indian National Labour Association (INLA) 1800-200-4567 www.inla.org
National Human Rights Commission (NHRC) 1800-300-1360 www.nhrc.nic.in
Ministry of Labour and Employment 1800-11-4000 or 1915 www.labour.gov.in
Employees' Provident Fund Organisation (EPFO) 1800-267-6868 www.epfindia.gov.in
Employees' State Insurance Corporation (ESIC) 1800-11-6666 www.esic.nic.in
State Gov. Labour help line No
State/Union Territory Helpline Number Website
Andhra Pradesh 0866-2577972 https://labour.ap.gov.in/
Arunachal Pradesh 0360-2213802 http://labour.itanagar.nic.in/
Assam 0361-2382234 https://labourcommissioner.assam.gov.in/
Bihar 0612-2215726 https://labour.bih.nic.in/
Chhattisgarh 0771-2443393 http://labour.cg.gov.in/
Goa 0832-2425234 https://www.goa.gov.in/
Gujarat 079-27558040 https://labour.gujarat.gov.in/
Haryana 0172-2715556 https://hrylabour.gov.in/
Himachal Pradesh 0177-2622549 https://labour.hp.gov.in/
Jharkhand 0651-2401717 http://jharkhandlabour.nic.in/
Karnataka 080-22354276 https://labour.karnataka.gov.in/
Kerala 0471-2304120 https://labour.kerala.gov.in/
Madhya Pradesh 0755-2677991 https://labour.mp.gov.in/
Maharashtra 022-22619545 https://labour.gov.in/
Manipur 0385-2440101 https://labour.manipur.gov.in/
Meghalaya 0364-2503222 http://meglabour.gov.in/
Mizoram 0389-2312652 https://labour.mizoram.gov.in/
Nagaland 0370-2291555 http://labournagaland.gov.in/
Odisha 0674-2597122 https://labdirodisha.gov.in/
Punjab 0172-2219208 https://www.pblabour.gov.in/
Rajasthan 0141-2227888 https://labour.rajasthan.gov.in/
Sikkim 03592-201009 http://labour.sikkim.gov.in/
Tamil Nadu 044-28193410 http://www.labour.tn.gov.in/
Telangana 040-23220546 https://labour.telangana.gov.in/
Tripura 0381-2414248 https://labour.tripura.gov.in/
Uttar Pradesh 0522-2740044 http://www.labour.up.gov.in/
Uttarakhand 0135-2713659 https://labour.uk.gov.in/
West Bengal 033-22376945 https://labour.wb.gov.in/
Andaman and Nicobar Islands 03192-238882 https://labour.andaman.gov.in/
Chandigarh 0172-2701359 http://labourchd.gov.in/
Dadra and Nagar Haveli 0260-2642727 https://dnh.gov.in/
Daman and Diu 0260-2642771 https://daman.nic.in/
Lakshadweep 04896-263218 https://lakshadweep.gov.in/
Puducherry 0413-2233156 https://labour.puducherry.gov.in/
Other Government Labor Helpline Numbers
Organization Helpline Number Website
Free Legal Aid Cell, Delhi High Court 011-23383184 https://dslsa.org/
Labour Department, Government of India 1800-120-4332 https://labour.gov.in/
National Human Rights Commission (NHRC) 1800-300-1360 https://nhrc.nic.in/
National Commission for Women (NCW) 1800-110-1360 http://www.ncw.nic.in/
National Child Labour Project (NCLP) 1800-300-0968 https://labour.gov.in/childlabour/nclp
National Labour Law Association (NLLA) 011-23707132 https://nlla-india.webs.com/
Centre for Labour Studies (CLS) 021-24018784 https://www.nls.ac.in/centres/centre-for-labour-studies/
Self Employed Women's Association (SEWA) 011-23379110 https://www.sewa.org/
Karnataka State Legal Services Authority (KSLSA) 1800-425-1551 https://kslsa.kar.nic.in/
Non gov, NGO, Labour Helpline Numbers
Organization Helpline Number Website
ActionAid India 1800-123-1989 www.actionaidindia.org
Amnesty International India 011-435-33737 www.amnesty.org/en/india
Bandhua Mukti Morcha (BMM) 011-2338-2351 or 011-23231570 www.bandhuamuktimorcha.org
Centre for Social Justice (CSJ) 011-2335-6154 www.csjindia.org
Child Rights and You (CRY) 1800-300-8181 www.cry.org.in
Human Rights Law Network (HRLN) 011-2338-3966 www.hrln.org
Oxfam India 1800-123-3737 www.oxfamindia.org
People's Union for Civil Liberties (PUCL) 011-2338-3993 www.pucl.org
Swayam Shikshan Prayog (SSP) 011-2338-3968 www.swayamshikshanprayog.org
Transparency International India (TII) 011-3957-3000 www.transparencyindia.org
Harsh Mander Labour Foundation (HMLF) 011-26873651 http://harshmander.in/about/

Introduction

Dorzet serves as a bridge between partners and employers. Although we don't have a legally binding relationship with our users, we prioritize their safety and well-being. Our platform aims to empower users with the necessary knowledge and tools to ensure a secure and productive experience.

For Partners

Personal Protective Equipment (PPE) Kit & Carry Required Tools

  • Equip yourself with the appropriate PPE kit based on your job's requirements. This could include a helmet, safety rope, mask, safety goggles, gloves, and safety shoes.
  • Always be aware of your surroundings. If you encounter a hazardous environment or potential threats, you have the right to decline the work offer.
  • Bring all the necessary tools for the job. Make sure they are in good working condition and safe to use.
  • Familiarize yourself with the tools to ensure responsible usage and to prevent accidents.

Understanding Work Terms

  • Engage in a comprehensive discussion with the employer to understand the job's nature. This includes:
    • Nature of tasks to be performed.
    • Expected duration of the job.
    • Any special skills or tools required.
  • Discuss all terms, including:
    • Transportation arrangements.
    • Payment methods and timelines.
    • Any other specific requirements set by the employer.
  • Remember, you are solely responsible for collecting your payment.

Carry Valid Identification

Partners are strongly encouraged to bring along government-approved identification documents to the job site. This promotes trust, ensures smooth interactions, and aids in prompt verification and identification.

Maintain Vigilance

  • Exercise caution and monitor the partner throughout the work duration. This helps in preventing unfortunate incidents like theft, robbery, misconduct, or inappropriate behavior.

Trust Your Instincts

  • If something feels off, don't hesitate to step back and reassess the situation.

Safety Panic Button

We've incorporated a Safety Panic Button in the app, especially for our women partners and all users. This feature:

  • Alerts emergency services instantly.
  • Shares your real-time location with pre-registered contacts.
  • Should be activated only in genuine emergencies to avoid false alarms.

Emergency Contacts

Always inform a trusted person about your whereabouts and job details.

Reporting System

  • Use our in-app reporting system to report any unsafe practices, dangerous situations, misconduct, or inappropriate behavior.
  • We review these reports carefully and take appropriate action like reducing rates, deactivating accounts.

Feedback System

Request feedback from employers after job completion to enhance your reputation on the platform.

Background Checks

Consider undergoing a voluntary background check to instill confidence in potential employers.

Stay Informed

Regularly check the Dorzet platform for updates or changes in guidelines.

For Customers

Safety of Valuables and Vulnerable Individuals

  • Ensure the safety of vulnerable individuals like:
    • Children: Ensure they are in a safe area away from the work zone.
    • Women: Ensure they feel comfortable with the workers present.
    • Elderly: Ensure they have easy access to their necessities without disturbances.
  • Secure valuable items such as:
    • Jewelry: Store in a safe or locked drawer.
    • Phones: Keep personal phones with you and not in open areas.
    • Laptops: Password-protect and store safely when not in use.
  • Ensure the work environment is hazard-free and maintain discretion about personal information.

Maintain Vigilance

  • Exercise caution and monitor the worker throughout the work duration. This helps in preventing unfortunate incidents like theft, robbery, misconduct, or inappropriate behavior.
  • Inspect and verify the tools the partner will use. Make sure they are safe and that the partner is skilled in using them.
  • Ensure a safe environment for everyone by preventing any form of misconduct or inappropriate behavior.

Discussion and Verification

  • Engage in a detailed discussion about:
    • Payment details.
    • Number of people expected for the job.
    • Expected duration of the job.
    • Tool who will provide for the work.
  • Verify the identity of the partner using:
    • Government-approved documents like Aadhar or PAN.
    • Photo verification on arrival.
    • Previous work references or reviews. Verify any special skills or tools required.
  • If someone other than the agreed individual arrives and you feel uncomfortable, you reserve the right to cancel the job.

Child Labor Prohibition

Ensure that you do not engage or employ underage individuals. Adhering to child labor laws is paramount. Hiring underage workers not only violates legal standards but also compromises the safety and ethics of the platform.

Trust Your Instincts

  • If something feels off, don't hesitate to step back and reassess the situation.

Safety Panic Button

  • The Safety Panic Button is also available for employers. This feature:
    • Alerts emergency services instantly.
    • Shares your real-time location with pre-registered contacts.
    • Should be activated only in genuine emergencies to avoid false alarms.

Emergency Contacts

Inform a neighbor or friend when having work done in your home, especially if you're alone.

Background Checks

You can request a background check from potential partners for added peace of mind.

Reporting System

  • Use our in-app reporting system to report any unsafe practices, dangerous situations, misconduct, or inappropriate behavior.
  • We review these reports carefully and take appropriate action like reducing rates, deactivating accounts.

Feedback System

Give feedback for "partner" after work completion to enhance your reputation on the platform.

Stay Informed

Regularly check the Dorzet platform for updates or changes in guidelines.

Misconduct

Misconduct is defined as actions or behaviors that deviate from established professional norms or policies. Examples of misconduct include:

  • Violating confidentiality agreements.
  • Demonstrating negligence or making careless errors that jeopardize the safety or quality of work.
  • Committing fraud or misrepresenting skills, qualifications, or achievements.
  • Participating in criminal activities such as theft, fraud, or embezzlement.

Inappropriate Behavior

Inappropriate behavior encompasses actions that, although not illegal, are considered unprofessional, disrespectful, or disruptive in a professional setting. Such behaviors include:

  • Consuming alcohol or illegal drugs during work hours or on the premises.
  • Making derogatory comments or sharing offensive jokes.
  • Engaging in verbal or physical confrontations.
  • Misusing workplace resources for personal benefits or non-work-related activities.
  • Displaying clear favoritism or bias that influences professional judgments.

Severe Misconduct and Criminal Behavior

Certain actions surpass regular misconduct and inappropriate behavior, necessitating immediate intervention and potentially legal actions. These severe actions include:

  • Attempting rape or sexual assault.
  • Physically assaulting or causing harm to another person.
  • Participating in or aiding human trafficking activities.
  • Engaging in any other criminal activities that threaten the safety of individuals or the reputation of the platform.

Dorzet's Stance

Dorzet serves as a bridge connecting partners and employers. While we are committed to maintaining a secure and efficient platform, we cannot control or be held responsible for the individual actions of our users. Dorzet is not liable for any financial, physical, or other damages or losses resulting from user interactions. The onus for any incidents, disagreements, or conflicts rests solely with the concerned parties. Any actions or behaviors contravening the terms of use, guidelines, or local regulations will be subject to penalties as per Indian law. We urge all users to be cognizant of their legal obligations and rights and to conduct themselves accordingly.